GR or remote platform deployment to Windows 10, version 1803 may cause a kernel mode crash or blue screen

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The issue is known to effect System Platform versions:

  • 2014 R2 SP1 Patch 02
  • 2017 Update 2

SITUATION

Deployment of a platform (GR or remote) to a system running Micorosoft’s recently released Windows 10, version 1803 may cause a kernel mode crash or blue screen on the target deployment node.

SYMPTOMS

  • The platform deployment has finished the file transfer phase.
  • The kernel crash happens in the runtime environment setup phase on the target deployment platform, either GR or remote node.

ACTION

Implement one of the following workarounds:

  • Workaround 1 – Do not use or apply Windows 10, version 1803 on either GR or remote node.
  • Workaround 2 – Roll back to a version previous to Windows 10, version 1803. Refer to Microsoft for instructions on rolling back or uninstalling Windows 10, version 1803.
  • Workaround 3 – Uncheck the Enable storage to historian option under each AppEngine as follows:
    1. Logon to the IDE.
    2. Open the target deployment platform, GR or the remote.
    3. Navigate to the engine page on the General tab.
    4. Make sure the option Enable storage to historian is not checked (Figure 2 below).

Figure 2: Uncheck Enable storage to historian.

NOTE: For Workaround 3, AppEngines running on this platform are no longer configured to send attribute alarms and history data to the Historian. To configuring alarm data, refer to Configuring Alarming for System Objects in the IDE.pdf guide.

NOTE: This issue is under active investigation for possible additional solutions. Reference CR L00149431

Wonderware Status Update (August 10, 2018)

As an alternative to the workarounds noted above, contact Global Customer Support for a Hot Fix (HF) to address this issue on the following versions.

 System Platform version HF / CR number
2014 R2 SP1 Patch 02 L00150158
2017 Update 2 L00149431

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