Unable to Install Products from Wonderware System Platform 2014 R2 – Stuck at Please wait for configuration to complete
Unable to install a Wonderware System Platform (WSP) product using the installation media from WSP 2014 R2 or WSP 2014 R2 SP1. The installation gets stuck at the Setup Initialization screen (Figure 1 below).
Figure 1: Setup Initialization Message
This Tech Note will show you the step-by-step procedure to resolve this problem so that you can continue installing the product from the WSP2014 R2 SP1 installation media.
- This Tech Note assumes that you are familiar with Microsoft Operating Systems. If you have any questions regarding a Microsoft Product, please contact Microsoft for further assistance.
- Ensure the login user has local administrative privileges.
- Before modifying the system registry of your computer, export the entire registry. The export is a backup which you can use to restore the registry should you need to.
- When downloading the Wonderware System Platform 2014 R2 or 2014 R2 SP1 installation media from https://softwaresupportsp.schneider-electric.com, make sure to unblock the ZIP file (or the corresponding ISO) before extracting the files (or mounting the ISO) and then try to install the product again.
- Open the Registry Editor. Click Winkey+R shortcut to bring up the Run box, type REGEDIT in the Open box and click OK. You can also type REGEDIT in the search box, select REGEDIT.EXE to open the Registry Editor.
- Back up the entire registry for safety purposes:
- From the Registry Editor, right click on Computer, select Export.
- Give it a name and save the .reg file in a folder.
- Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node and search for ArchestrA and Wonderware keys then remove them. Try the installation again after this step.
- Go to HKEY_LOCAL_MACHINE\SOFTWARE \Classes\Installer and rename the subkey UpgradeCodes to something else. In this example, it is renamed to UpgradeCodes1. The path to the key is HKEY_LOCAL_MACHINE\SOFTWARE \Classes\Installer\UpgradeCodes1.
- Export the subkey to a .Reg file and then rename the .Reg extension to .TXT. In this example, the file name is UpgradeCodesOriginal.txt (Figure 3 below).
- Run the Setup to Install the System Platform 2014 R2. The installation should create a new subkey UpgradeCodes. The path to the new subkey is HKEY_LOCAL_MACHINE\SOFTWARE \Classes\Installer\ UpgradeCodes.
- Export this subkey to a .Reg file then rename the .Reg extension to .TXT. In this example, the file name is CurrentlyUpgradeCodes.txt (Figure 2 below).
- Compare the contents of these two registry files and if you find a GUID that is in both original registry file (UpgradeCodesOriginal.txt) and the new file (CurrentlyUpgradeCodes.txt) then delete the entire line containing the duplicate key in the original file (UpgradeCodesOriginal.txt).
Figure 2: New UpgradeCodes Registry Key
Figure 3: Original UpgradCodes with GUID to be deleted
- Change the file extension for the original registry file to REG (UpgradeCodesOriginal.REG).
- Double click on the file (UpgradeCodesOriginal.REG) to reimport it.
- Delete the UpgradeCodes hive and rename UpgradeCodesOrigional hive to UpgradeCodes then reboot the machine.